Buying Rare Stylish Goodies Made Easy.
Thank you for stopping by. You may have questions, but we do certainly have the answers. We have compiled a list of most frequently asked questions as well as answers. Hopefully you will find them useful. If you can't find an issued answered here, please contact us.
Does AudioCubes have a physical store or showroom?
Yes we do! Visit us at 69 E. 8th Street, New York City to get the latest goodies you cannot get anywhere else!
Are all the products on AudioCubes.com available in your NYC store, too?
Unfortunately, no. Only a portion of our Japanese goodies are available in our store AC Gears. Please check AC Gears' Website for the complete online catalogue availabe in-store. Please note that AC Gears also carries some Japanese, American and European products, not available on AudioCubes! (Yes, it could be a little bit confusing, but that's really the fun part.)
What is the warranty for my purchase?
All of our products carry a 1 year warranty through us. To have your electronics serviced free using manufacturer's warranty you will need to send the product, along with its warranty card, back to us. Shipping TO AudioCubes will be covered by customer and we will cover the shipping charge back to you. Please email us before you send your unit for repair/exchange. Please note that warranty only applies to electronic products that may malfunction. Toys and other non-electronic products are not applicable. Warranty will not be honored without fees for user-induced defects. Please note that warranty servicing will be done by the manufacturer and it is up to the manufacturer's sole discretion if any fees are applied.
Headphone & Earphone Defects
Please note that warranty for headphones and earphones will be honored only towards manufacturer related defects. IE. defective drivers. Please note that a disconnect, breakage, and/or short of the cord is not considered a manufacturer defect. Please take care of the headphone cord by not bending or pulling it.
What is your return policy?
Things sold at AudioCubes.com are not easy to come by and unfortunately our suppliers will not repackage any used items. As a result, a conditional 30 day return policy is used on certain categories of our products.
All products valued below $250, can be returned to us for a refund less the shipping charges, and a 15% restocking fee, if the items are Brand New (this means you've never opened or used the item, and everything that came with the item are also in Brand New condition).
All sales are final on all other products.
How do I cancel an order?
Canceling an order is very simple at AudioCubes. Just contact us with your request (and a reason please, we would like to know why) and we will cancel and refund your order. All orders can be canceled and refunded if the order has not been shipped. Order that has been shipped cannot be canceled. Please contact us ASAP if you would like to cancel your order.
Duty and Import Tax for European Orders?
Please be advised that orders going to the Great Britain, European Union, Canada, Australia, and elsewhere may sometimes be charged of import tax. In the case that import tax is levied by your country's custom, Audio Cubes will not able to reimburse you as tax is to be paid by the recipient. The amount of tax (if charged at all) may vary based on the custom's sole discretion.
Can I ship my order to an address other than my billing address?
We really rather you not. We understand that you want us to sometimes ship the items directly to your family or friends but since it's not a secret that Internet fraud is on the rise, we may be able to do this, but we may ask you to send us verification information in order to process your order. So your order may be delayed. We want everybody to be happy, so we really suggest you to have the order sent to your billing address instead.
Are products carried by Audio Cubes Japanese models? Will I be able to operate them?
AudioCubes was founded first by making some of the rarest Japanese products available to everyone. However, we are now carrying other non-Japanese products as well. Unless stated otherwise though, your item is Japanese with Japanese packagings and manuals. However, operation should be fairly intuitive and you don't need any knowledge of Japanese to operate it. If you have questions, you can also contact us and we will always reply you. We are also in the process of translating manuals into English for some more complicated products.
Phew, you've finished our entire FAQ page. If you still have questions, please contact us and we will reply you in a timely manner. Now you can go to our About page and read on. Enjoy!